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FAQ

Frequently Asked Questions

Will it be possible to check-in early or check-out late?

Will it be possible to check-in early or check-out late?

Early check-in:Unfortunately, we cannot offer early check-in.If guaranteed early check-in is necessary, reservation from the day before arrival is required.

Late check-out:If there are some vacancies on the current date,the extension is possible by making the additional payment.

Until 3:00pm 30% of the regular charge

Until 6:00pm 50% of the regular charge

After 6:00pm the charge of 1 night

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Do you have a laundry service?

Do you have a laundry service?

Laundry and dry-cleaning requests can be arranged with the reception. If you bring your laundry by 10:00am, you can receive your laundry at 7:00pm on the same day. Laundry service is available for normal business days from Monday to Saturday. We have also a launderette on the floors 3, 8, 12, 15. Launderette will cost JPY300 for washing and JPY100 for drying. Detergent will be mixed automatically so you just need to press the button.

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What is your full cancellation policy?

What is your full cancellation policy?

Cancellation fees will apply according to our hotel policy:

1)No penalty for a cancellation received up to 2 days prior to arrival.

2)20% penalty on the first night stay for a cancellation received 1 day prior to arrival.

3)80% penalty on the first night stay for a cancellation received on the day of arrival.

4)100% penalty on the first night stay for no shows and the rest of its reservation will cancelled.

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